This automation connects directly to the Expedia Extranet and Opera Cloud PMS to streamline VIP guest recognition. On a scheduled basis, it scans upcoming reservations, identifies VIP-tagged bookings across different tiers, and excludes cancelled stays. Using the OTA confirmation number, the digital worker matches each reservation in Opera and assigns the correct VIP code or package automatically.
By removing the need for manual checks, the process ensures that VIP guests are consistently recognized in advance, enabling hotel teams to deliver personalized service without operational delays or missed opportunities.

Benefits / Results

• Save 1-2 minutes per reservation

• Eliminate manual Expedia extranet checks

• Ensure accurate VIP guest recognition every time

• Prevent missed VIP arrivals and service gaps

• Free staff for high-value guest interactions

Technical Details

This automation integrates with Expedia via the OTA Extranet interface and connects to Opera Cloud PMS through secure API layers. It runs on a scheduled basis (typically daily), retrieving active reservations within a defined arrival window.
The digital worker applies validation rules to filter VIP statuses, exclude cancellations, and correctly map VIP tiers to PMS codes. Reservation matching is performed using the OTA confirmation number to ensure data accuracy. All actions are logged, and exception handling reports are generated for hotel review. The solution operates within secure environments aligned with hospitality data standards (GDPR, ISO 27001, PCI-DSS) .

FAQ

How are VIP reservations identified?
The automation logs into the Expedia Extranet and scans upcoming bookings, detecting VIP tags and distinguishing between different VIP tiers.

How does the system match reservations in Opera Cloud?
It uses the OTA confirmation number to accurately locate the corresponding reservation in the PMS before assigning the VIP code.

How often does the automation run?
It typically runs daily, ensuring all upcoming arrivals are reviewed and updated ahead of check-in.

Can it handle cancelled reservations?
Yes, cancelled bookings are automatically excluded to ensure only active reservations are processed.

What happens if a reservation cannot be matched?
Any discrepancies are logged in an exception report, allowing hotel staff to quickly review and resolve the issue.

Is guest data handled securely?
Yes. The automation follows strict security and compliance standards, including GDPR, ISO 27001, and PCI-DSS .