All inclusive Intelligent Process Automation for the Hospitality Industry

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WHAT IS process automation?

and why is it important for the Hospitality Industry

Intelligent Process Automation is a software technology that virtually simulates the manual path taken by a human through a variety of applications when performing certain tasks in a business process.

Our automation will allow your experienced staff to concentrate on the essential tasks and guests, leaving the repetitive, routine and boring tasks to automation while increasing the cost-efficiency and value of your business.

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eliminate boring, repetitive tasks
increased accuracy
Increased accuracy
no operational turmoil icon
No operational turmoil due to staff turnover
no training of new staff icon
No training of new staff
Icon - no sick day
software doesn’t take sick days
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software doesn’t take holidays

Focus your experienced hospitality staff on things that matter most to your business - your guests!

ABOUT robosizeme

RobosizeME is a process automation specialist in the global hospitality industry, helping companies automate their operational processes based on unique industry knowledge and extensive experience. Our process automation can help hospitality providers optimize human efforts in all areas of hotel operations, including reservations, front of house, back office, revenue management, group sales, engineering, meetings and events, and many more. We host a free, no- obligation workshop to discuss and identify the processes to be automated as a first step.

We provide an all-inclusive, worry-free solution. Our automations are fully created, maintained, supported and hosted by RobosizeME, including connectors to hospitality IT systems and licensing of automation software. We work with so-called accelerators, pre-built components for process automations, and so the implementation usually takes only a few weeks and helps us to offer our customers a reasonable price for our services.

RobosizeME, with its focus on hospitality systems, covers processes running under any property management system including Opera v5, Opera Cloud, Maestro, Mews, Apaleo, and Shiji.

RobosizeME is a UiPath Managed Services Partner.

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''I have been trying to get RPA into Louvre Hotels Group for a couple of years now. When we brought in typical RPA consultants, the effort was not successful because they didn't understand the hotel industry, our needs or our IT systems. With RobosizeME, their team understood our needs and systems from the beginning, so within a very short period of time, we had our first automation running.''

Mehdi Soua
Chief Information Officer
Louvre Hotels Group, Paris

''Striking the right balance between technology and the human touch is critical in hospitality, and we are leveraging the power of available APIs in combination with robotic process automation to make this happen. It is a great journey with enormous potential for our industry to do more with fewer team members and, at the very same time, improve the guest experience. The team at RobosizeME is a key partner for us as Sircle Collection moves along our automation journey. The knowledge combination of decades of hospitality operations and technology experience, plus the deep technical automation skills, enables them to quickly and efficiently realize our vision.''

Wietse Bijzeit
Group Director Technology & Business Solutions
Sircle Collection, Amsterdam

''Since 2022, Story Hospitality has been working with RobosizeME to implement various automations across its hotel chain. These automations have already saved hotel employees a lot of time and effort. The first automation, Recipes Cost Updates, simplifies the process of synchronizing recipe costs between Adaco Fourth and Oracle's Enterprise Management Console, allowing staff to focus on more important tasks. Commission Tracker, the second automation, helps the revenue management team track commissions due to various partners, avoiding potential reporting errors. The most recently implemented automation reconciles payments made through a global fintech solution in the client's PMS, ensuring timely and accurate resolution of discrepancies. We plan to continue implementing process automations as they have been proven to contribute to the quality of our services and thus the satisfaction of our guests.''

Asif Patankar
Corporate Director of Information Technology
Story Hospitality, Abu Dhabi
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Our clients
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Dorcester Collection
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Our partners
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HOW DOES Intelligent Process Automation WORK

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Building IPA

Our team of certified IPA specialists builds and maintains unattended as well as attended automations. In addition to providing pre-built automations for common Hospitality industry tasks, we can also develop custom automations to your exact requirements.

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Process discovery

Our process experts can work with your staff to uncover new tasks that can be robosized. Our process discovery software tools can observe staff work tasks to determine which ones are the priority candidates that will deliver the most immediate ROI.

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Software licenses

We simplify the process of introducing IPA into your business by providing you everything you need as part of the delivery of the solution. This means licenses are included, saving you time and headache dealing with licenses purchasing and renewals.

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System Integration & Cloud HostiNG

With more than 20 years of hospitality systems integration experience, and 10 years of cloud hosting experience with major vendors such as AWS and Microsoft, your automations get reliable access to the data they need to work for you.

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Process optimization

Robosizing bad processes just makes garbage go fast. Our Lean Six Sigma Hospitality certified specialists can help you to optimize your processes to achieve optimal results.

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Multi-lingual support

We provide complete support for your solution, including automations and integrations.  We realize your team members need support in languages that they understand.  Our team members speak English, German, Russian, French, Czech and Slovak, with more coming soon.

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Intelligent Process Automation use cases in hospitality

Update of Preparation Cost

Updating preparation cost betweenan inventory management platform and enterprise management console.

Lanyon Rate Loading

Automatic rate code creation/modification based on Lanyon (Cvent) RFP pdf forms.Including email acknowledgement to revenue management team.

National Statistics Reporting

Automated reporting of occupancy and guestnationalities to German, Austrian, French and Swiss authorities, including data validation and email acknowledgement.

Commission Tracking

Automatic reporting of all OTA partners production together with an overview of commissions to be paid for respective month, including weekly reporting onpartners' production.

Payment Reconciliation

Automatic downloading of invoices and validating their amounts against records inPMS - Accounts Receivable module, including closing the account when specific criteria are met and discrepancy notifications.

Flash Sale Reservations

Automatic creation of flash sale reservations which are delivered to the hotel in a form of email confirmation, including cancellation and modification.

Routing Instructions Update

Automatic routing of charges of reservations coming from channel managers and wholesaler which integrations currently lack this capability, including reporting to the client.

Reservation Quality Check

Automated parsing of OTA reservation confirmation emails with the purpose of: updating guest names if provided in the wrong format, updating the number of adults in the PMS, adding ETA and ETD to the booking and (or) adding reservation alerts and notes depending on guest remarks.

Interface Error

Automatic scanning of interface errors with defining the importance of each error and informing the hotel in case of urgent errors that require human intervention.

Suspended Profiles

Automatic merging suspended profiles in PMS based on the list of matching criteria to avoid system overload. The process includes reporting to the client with the merged profile IDs.

Profile Quality Check

Automatic profile checking includes verifying email addresses, capitalizing names, matching addresses and country codes, and ensuring that nationalities and languages match. The process includes reporting to the client.

Wholesaler Invoicing

Automatic creating file for Wholesaler e-billing by using several exports from the PMS. The process includes Aging Sheet for record keeping purpose and reporting to respective hotel department.

Post payments

The automation makes up for the lack of integration between PMS and the payment solution. It is an automatic posting of charged deposits via payment solution in the respective reservation in the PMS.

OTA Payment Posting

Automatic process utilizes PMS Cashiering functions to identify any deposits for OTA reservations that are due and charge them to the respective reservation. PMS integration with a payment gateway is necessary.

  • Moving data from one system to another
  • Validating invoices
  • Reservation matching between system
  • Updating integrated reservations
  • Rate code maintenance
  • Tracking costs
  • Comparing costs
  • Contract management
  • Daily report aggregation and distribution
  • Commission tracking
  • Alert aggregation and distribution
  • Pre-assessment and prioritizing data

Hotel Industry IPA Case Study : Group RFP

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RobosizeME® secures industry leaders for Advisory Board

Douglas Rice, Riko van Santen and Simone Puorto bring a breadth of experience across the travel and hospitality industry as the company seeks to raise awareness of its managed Robotic Process Automation (RPA) solutions.

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We’ve been shortlisted for the Skift Idea Awards 2022

We are both excited and proud to announce that We’ve been shortlisted for the Skift Idea Awards 2022 in the Solutions – Business Outcomes category!

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Hospitality Staffing in 2022: Stephen Burke on Robotic Process Automation for Hospitality

Our Founder and CEO, Stephen Burke, shares his view on the global labor shortage in hospitality, the challenges our industry is facing, and how they can be turned into an opportunity that brings you a successful future.

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We are thrilled to announce that RobosizeME won the Judge’s Choice Award at the Entrepreneur 20X competition during HITEC in Orlando 2022, which features ambitious entrepreneurs presenting breakthrough business concepts! 🥳

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Contact us

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Linda Hindenbach
Senior Hotel Specialist
Nada Summer
Senior Hotel Specialist
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Elitsa Mincheva
Senior Hotel Specialist
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