Guest Profile & Data Issues

A guest isn’t just a reservation - they’re a relationship.

Dirty data makes personalization impossible. If you have five different profiles for the same guest, you don’t have a database; you have an operational hurdle. Stop letting "duplicate profile fatigue" ruin your guest recognition and marketing ROI.

Clean data for a better guest experience

RobosizeME’s digital workers act as your 24/7 data stewards, cleaning, merging, and updating guest profiles with surgical precision.

Single guest view. Personalized service. Zero manual cleaning.

Already optimizing data for thousands of hotels worldwide.

[See it in action - Contact Us]

You know the pain:

Your database is cluttered, and it’s hurting your service:

• Searching through five different "John Smiths" to find the right stay history.

• Marketing emails being sent to the same guest three times (or not at all).

• Missing a VIP guest because their loyalty status wasn't linked to their new OTA booking.

• Frustrated guests having to provide their email or preferences for the 10th time.

• Front desk staff wasting time manually merging profiles during check-in.

• Inaccurate reporting on guest spend and lifetime value.

RobosizeME automates the cleanup.

Here’s exactly how.

Guest Profile Management

Problem: Every time a guest books through a different channel, a new profile is created. Manually merging these takes hours and is often forgotten.

RobosizeME does:

• Continuously scans your PMS for duplicate profiles based on email, phone, or ID.

• Automatically merges stay histories, preferences, and notes into a single main profile.

• Ensures your team always has the full picture of the guest standing in front of them.

Data Hygiene & Standardization

Problem: Inconsistent data entry - like missing country codes, misspelled email addresses, or incorrect zip codes - breaks your processes and prevents effective communication.

RobosizeME does:

• Validates and repairs email formats and phone numbers.

• Standardizes addresses and city names across your entire database.

• Flags incomplete profiles for the front desk to fix, ensuring your marketing database stays 100% reachable.