We are RobosizeME, a young technology company based in Czechia, Olomouc. We create a better We are RobosizeME a leading provider of AI-enabled process automation solutions tailored to the global hotel industry. By combining digital workers with deep expertise in hotel APIs, RPA, IPA and AI development, RobosizeME streamlines reservation, finance, distribution and front office critical workflows for hospitality groups—helping them operate with greater speed, accuracy and efficiency. 

Backed by advanced security certifications (ISO 27001, GDPR), RobosizeME's industry-specific automation solutions ensure the highest levels of data protection, compliance and data sovereignty. 

Trusted by renowned hotel companies such as Design Hotels, The Dorchester Collection, GHA, Kempinski, Loews Hotels, Louvre Hotels Group, Radisson Hotel Group, and more, RobosizeME continues to set the standard for secure, specialized automation at scale in the hospitality sector. For more information visit www.robosize.me

We are now looking for a Technical Support Engineer who will troubleshoot and resolve customer technical issues, provide guidance on our products and systems, and collaborate with internal teams to ensure timely solutions.

What is this job about:

• Provide dedicated customer support via email and customer portal requests

• Provide timely and effective technical support for RPA solutions (and others), diagnose and resolve issues to ensure minimal downtime and disruption

• Report issues to developers in a detailed and comprehensive way

• Regularly monitor RPA systems (and others) to ensure they function correctly, perform necessary maintenance, automation reruns  and  ensure systems versions latest updates

• Analyze technical log files to identify errors and their causes

• Work with cross-functional teams to implement solutions to technical issues

• Create and maintain detailed documentation of issues, resolutions, and process changes to support continuous improvement and knowledge sharing

• Work closely with development teams and other stakeholders to understand requirements, provide feedback, and implement enhancements

• Work with team to meet or exceed SLA commitments

• Hold clients consultations, if needed,  about the functioning of the automation, describing the rules and principles of automation

• Answer customer questions about the product and its capabilities

• Generate  personalized reports for clients using various Property Management Systems (PMS) such as Opera v5 and Simphony, ensuring clients receive customized information

• Create spreadsheets for accurate business data calculations and provide necessary information to clients

• Analyze  customer feedback to formulate requirements for the development team aiming to improve the product and service

• Offer recommendations for product and support process improvements based on analytical insights

Who is the ideal candidate:

• 3+ years of relevant experience as technical support team members/service desk

• Previous experience in hospitality tech industry is an advantage

• Good level of UiPath knowledge/Orchestrator, Opera systems, Azure, is an advantage

• Strong sense of customer service, dynamic, be able to respect the clients views, and have excellent analytical skills combined with a logical mindset, especially when dealing with complex issues

• Strong interpersonal skills and have the ability to work under pressure

• Ability to learn and adapt quickly, willingness to learn diverse systems and technologies

• Great English communication skills, able to express thoughts with clarity and able to interact with both users and management

• Detail oriented and well organized

• Flexible to adjust work schedule when needed by the business

What we offer:

• Support and tutoring to kick off your learning journey at RobosizeME

• Freelancer or Employment contract with attractive compensation 

• Flexible working hours, freedom at work

• Working remotely from home or from the office

• Interesting work with space for self-realization and the opportunity to contribute to the development of the company with your own ideas

• Friendly team and a cool start-up environment

Starting work from: 1.6.2026

Does it sound like a dream job for you? Please send us your CV and a short motivation letter in English to email: jana.arevalo@robosize.me.

If you first need to find out what it is like to work for us, please call Jana +420 792 520 577.