How Story Hospitality Streamlined Key Operational Processes

How Story Hospitality Streamlined Key Operational Processes

Hotel Group

Story Hospitality

Background

Since 2022, Story Hospitality has been working with RobosizeME to implement process automations across its hotel chain, focusing on reducing manual workload and improving operational accuracy.

Challenge

Story Hospitality was facing delays in payment reconciliation and spending significant time on manual operational tasks, including rate code updates and commission tracking. These activities required ongoing manual effort and increased the risk of reporting discrepancies.

Solution

RobosizeME implemented several automations across different operational areas:

Recipes Cost Updates
An automation that simplifies the synchronization of recipe costs between Adaco Fourth and Oracle’s Enterprise Management Console, reducing manual updates and allowing staff to focus on higher-value tasks.

Commission Tracker
An automation designed to help the revenue management team track commissions due to various partners, minimizing the risk of reporting errors.

Payment Reconciliation Automation
The most recently implemented automation reconciles payments made through a global fintech solution directly in the client’s PMS, ensuring timely and accurate resolution of discrepancies.

Results

The implemented automations have saved hotel employees significant time and reduced manual effort across finance and operations. Tasks such as rate code updates, commission tracking, and payment reconciliation have been streamlined, improving accuracy and operational consistency across the hotel chain.

Customer Perspective

Asif Patankar
Corporate Director of IT, Abu Dhabi

“Since 2022, Story Hospitality has been working with RobosizeME to implement various automations across its hotel chain. These automations have already saved hotel employees a lot of time and effort.

The first automation, Recipes Cost Updates, simplifies the process of synchronizing recipe costs between Adaco Fourth and Oracle's Enterprise Management Console, allowing staff to focus on more important tasks. Commission Tracker, the second automation, helps the revenue management team track commissions due to various partners, avoiding potential reporting errors.

The most recently implemented automation reconciles payments made through a global fintech solution in the client's PMS, ensuring timely and accurate resolution of discrepancies. We plan to continue implementing process automations as they have been proven to contribute to the quality of our services and thus the satisfaction of our guests.”

Industry: Hospitality & Loyalty Programs
Focus: Finance & Operations Process Automation