Indirect Guest Experience Failures

The guest experience is won or lost in the back office.

A guest rarely sees your PMS or your spreadsheets, but they feel the impact of them every time they wait in a long line or realize their "high floor" request was completely ignored. Indirect failures happen when your team is too busy managing software to manage hospitality.

Bring the focus back to the guest

RobosizeME’s digital workers handle the backend workflows that cause frontend delays, ensuring your staff is present, prepared, and focused on the person standing in front of them.

Fewer queues. Better recognition. Seamless stays.

Because your team should be looking at guests, not screens.

[See it in action - Contact Us]

You know the pain:

Guest satisfaction drops when backend processes fail:

• Long check-in lines because the front desk is busy fixing "data errors".

• Returning VIPs not being recognized because their profile wasn't flagged in time.

• Special requests (extra pillows, quiet room) being missed during the manual room-blocking process.

• Frustrating checkout delays caused by charges that weren't correctly routed earlier.

• A lack of personalization because the team has no time to read guest notes.

RobosizeME automates the "hidden" experience.

Here’s exactly how.

VIP & Special Request Alerts

Problem: Front Office and Housekeeping teams often miss special requests or VIP arrivals because they are buried in daily PDF reports that nobody has time to read.

RobosizeME does:

• Scans the arrival list for VIP tags or specific keyword requests (e.g., "Anniversary," "Feather Allergy").

• Automatically creates "Task Alerts" for the relevant department.

• Ensures the welcome amenity or special setup is in the room before the guest turns the key, not two hours later.

OTA Reservation Enhancement

Problem: Managing OTA reservations often requires "manual detective work" to find guest preferences, payment windows, and billing details hidden in the fine print.

RobosizeME does:

• Automatically scans incoming OTA bookings and enhances them with the missing details your team needs.

• Updates routing instructions and assigns Virtual Credit Cards (VCCs) to the correct payment window instantly.

• Identifies guest preferences and adds them as clear, actionable items in the PMS so they are never missed.